Administrative Assistant – Customer Service (SAC)

Role Overview

• Handle telephone, chat, email and other communication channels with a focus on providing assistance to customers in various situations;
• Attend to consumers by creating and verifying records containing information about products, processes and customer needs, acting as the voice of our customer;
• Provide customer support by addressing questions, compliments, suggestions and complaints;
• Clarify doubts, provide information, register data, resolve issues, assist with inquiries about deadlines, technical questions, warranties, payment methods, and other related matters, offering all necessary support;
• Perform specific tasks such as maintaining contact with customers and processing internal request orders to other departments within the company, seeking information, guidance and the best resolution for the customer, conveying as much information as possible;
• Resolve customer problems with a high level of quality;
• Operate in accordance with internal rules, instructions and processes to contribute to sustainable development and improved service for internal and external customers;
• Support the routine and non-routine activities of your department;
• Stay updated on available resources and tools;
• Keep abreast of trends in your field and of new tools, resources and technologies available on the market;
• Participate in internal and external training to improve knowledge relevant to your area of work;
• Know the company’s mission, principles, values, policies and objectives, complying with organizational rules and standards of conduct;
• Perform other related professional duties inherent to the role as directed by supervisors.

Requirements

• High school diploma;
• Basic Excel skills.

Benefits

• Medical insurance for you and your dependents;
• Dental insurance for you and your dependents (optional);
• Meal allowance (VR);
• Transportation voucher (VT);
• Discount on Elgin products;
• TotalPass.