Senior Program Manager, AI Startups

Role Overview

• Own the end-to-end startup application process—from submission through approval, onboarding, and credit provisioning
• Manage application review workflows, approval criteria, and cross-functional handoffs with Sales
• Monitor application pipeline health: volume, approval rates, time-to-decision, and bottlenecks
• Drive continuous improvement initiatives to streamline and automate the application process
• Identify opportunities for automation using tools like Zapier, n8n, or custom integrations
• Reduce manual work through process optimization, smart forms, and workflow automation
• Collaborate with Engineering and IT to implement technical solutions for application management
• Own operational processes and procedures for the entire team—document workflows, create SOPs, and maintain operational playbooks
• Define and manage cross-functional interlocks with Sales, Marketing, Support, Finance, Legal, and Product teams
• Establish clear escalation paths, approval workflows, and decision-making frameworks
• Identify process gaps and implement solutions to improve team efficiency and member experience
• Manage program operations calendar including application cycles, credit renewals, and key milestones
• Own vendor relationships for operational tools and platforms
• Lead operational planning for program launches, policy changes, and scaling initiatives
• Own data and analytics for the Startup team—be the single source of truth for all startup metrics
• Build and maintain dashboards in Looker or similar platforms tracking key program KPIs
• Define and track metrics including: application volume, approval rates, credit utilization, member retention, program ROI
• Drive creation of executive dashboards for leadership visibility into program performance
• Contribute data, insights, and analysis for Weekly Business Reviews (WBRs) and QBRs
• Partner with Data Analytics team to ensure data integrity, proper instrumentation, and reporting accuracy
• Conduct ad-hoc analysis to answer business questions and inform strategic decisions
• Translate data into actionable insights and recommendations for program improvements
• Serve as the operational point of contact for startup credit package issues, application questions, and account problems
• Triage and resolve member issues related to credits, billing, account access, and program eligibility
• Work closely with Sales and the Community Manager to resolve complex customer issues quickly
• Build and maintain internal knowledge base for common issues and resolutions
• Escalate systemic issues to Product, Engineering, or Leadership with recommendations
• Track issue trends and develop proactive solutions to prevent recurring problems
• Create self-service resources (FAQs, troubleshooting guides) to reduce support volume
• Own all startup program application forms—design, maintain, and continuously optimize for conversion and data quality
• Manage program surveys including onboarding, satisfaction, and exit surveys
• Implement A/B testing to improve form completion rates and data collection
• Ensure forms capture essential data for decision-making, reporting, and program evaluation
• Maintain form infrastructure across platforms (Typeform, Google Forms, Salesforce, etc.)
• Proactively recommend improvements based on user feedback, drop-off analysis, and evolving program needs
• Partner with Marketing and Community teams to ensure consistent member experience
• Ensure compliance with data privacy regulations (GDPR, CCPA) in all data collection

Requirements

• 8+ years of professional operations, program management, or business operations experience—preferably in tech, SaaS, or startup environments
• Proficiency with data analytics tools such as Looker, Tableau, Google Analytics, or similar platforms
• Strong analytical skills—comfortable with SQL, data modeling, and creating actionable dashboards
• Process optimization expertise—proven track record improving efficiency through automation and workflow design
• Application or program management experience—managing intake processes, approval workflows, and member onboarding
• Customer service orientation—ability to handle escalations with empathy while protecting program integrity
• Cross-functional collaboration—success working with Sales, Marketing, Product, and Engineering teams
• Systems thinking—sees connections between processes and designs holistic solutions
• Detail-oriented with strong organizational skills—manages multiple workstreams without dropping balls

Tech Stack

• SQL
• Tableau

Benefits

• Competitive salary
• Flexible time off
• Employee Assistance Program
• Local Employee Meetups
• Reimbursement for relevant conferences, training, and education
• Access to LinkedIn Learning's 10,000+ courses
• Equity compensation including stock options