Sales Operations Manager

Role Overview

• Maintain and update sales records, customer databases, and CRM systems.
• Generate sales reports, performance metrics, and other relevant documentation for analysis and decision-making.
• Identify opportunities for process improvement and efficiency gains, implementing changes to enhance operational effectiveness.
• Provide accurate pipeline and forecast updates to the Head of Sales or Senior Management team to support business planning.
• Create low-code interventions, internal toolkits, standards, and guidelines that assist sales teams, allowing teams to scale operations and increase profitability.
• Provide administrative assistance to the sales team.
• Coordinate with other departments to facilitate sales operations and drive delivery of projects to deadlines, with a focus on ensuring go-live with Diamond and P1 accounts.
• Handle ad-hoc administrative tasks as required.

Requirements

• Degree in Business Administration, Sales, or a related field preferred.
• 5+ years of experience in a sales support or customer service role.
• Excellent organisational and communication skills, proficiency in office software and CRM systems, and strong problem-solving abilities.
• Customer-focused, detail-oriented, and capable of working in a fast-paced environment.

Benefits

• Impactful and Purposeful Work: You will be helping to drive financial inclusion across Africa.
• Remote-First Flexibility: We embrace a fully remote work environment.
• Global & Diverse Team: You will have the opportunity to work with talented professionals from 25+ countries across the world, in a multicultural and collaborative environment.
• Learning & Development: Access to resources, support, and autonomy to grow professionally.
• Mental Health Support Services: Your mental well-being matters to us.
• Competitive compensation and meaningful health coverage, and all full-time employees are participants in our stock option plan.