Serving as the strategic business partner to Sales leadership, owning leading indicators, forecasting integrity/metrics, pipeline health, corporate and ad hoc reporting, and revenue risk visibility across segments and regions.
Working within the broader Commercial Operations team to drive lead-to-cash optimization by aligning sales process, CRM, and customer journey stages to improve conversion rates, margin visibility, and forecast accuracy.
Translating data into action by delivering executive-level insights on coverage, productivity, win rates, pricing trends, and capacity planning.
Working within the broader Commercial Operations team to identify and eliminate revenue friction across tools, workflows, and handoffs, ensuring strong CRM adoption, clean data governance, and scalable operating discipline.
Partnering cross-functionally with Marketing, Finance, and Customer Success to align process, system utilization, KPIs, attribution, headcount planning, and performance metrics against any defined targets.

Bachelor’s degree or equivalent experience.
3-5+ years of experience in Sales Operations, Sales Support, or Business Operations.
Experience in SaaS.
Experience with business analysis.
Experience with CRM programs (Salesforce, HubSpot, Sugar).
Skilled at using data to understand and implement system user requirements that drive business priorities.
Strong problem-solving skills, sound judgement, and ability to effectively influence decision-making.
Proven experience participating in cross-functional teams and/or other significant complex projects.
Excellent interpersonal and communication skills (both verbally and written).
Attention to detail, excellent organizational and time management skills.
Motivated, self-starter with strong attention to detail.
Innovative problem solving, analytical, and execution skills.
Excellent organization, communication, presentation, and interpersonal skills.
Travel is not required, but might be needed from time to time.

Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
Join an international, travel-loving team with a passion for adventure and innovation.
Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
Commute/Transit benefit for Chicago office based employees.

Sales Operations Lead

Key skills