Manage a portfolio of customer accounts, focusing on timely collections and delinquency reduction (DSO)
Conduct collection calls and written correspondence in a goal-oriented, high-volume environment
Provide responsive customer service related to billing inquiries, short payments, disputes, and account discrepancies
Monitor and maintain assigned accounts, including adjustments, reconciliations, and small balance write-offs
Partner closely with Sales and, when needed, senior leadership to accelerate the resolution of past-due accounts
Maintain accurate and up-to-date account postings for checks, ACH, wire, and credit card payments
Research and resolve unapplied cash and payment discrepancies
Process debit and credit memos as needed to ensure accurate account balances
Retrieve and process mail from the company PO Box and complete manual bank deposits as required
Manually process credit card payments through third-party systems when necessary
Manage customer billing and payment activity within customer portals
Document account activity clearly and consistently to support internal reporting and collaboration

Minimum of 2 years of accounts receivable and collections experience
Associate degree in Accounting or related field preferred
Strong attention to detail with the ability to manage multiple priorities
Solid customer service and communication skills, including professional collections conversations
Ability to collaborate effectively with sales and internal partners
Working knowledge of accounting and ERP/manufacturing systems
Proficiency with basic financial calculations, including percentages, ratios, and reconciliations
Comfortable working independently while contributing positively to a team environment

Comprehensive health coverage with multiple plan options (CDHP and PPO)
Company-paid life and disability insurance
401(k) with company match
Supplemental insurance options
Generous time off including PTO, paid holidays, parental leave, and compassionate care leave
Wellness and support programs including EAP resources, wellness incentives, and telehealth
Additional benefits such as dental and vision coverage, FSAs/HSAs with company contributions, pet insurance, legal services, and identity theft protection
A people-first culture that values collaboration, accountability, and long-term growth

Accounts Receivable & Credit Specialist

Key skills