Lead and optimise operational functions across Mapon’s 8 global branches.
Ensure operational excellence within Mapon’s Customer Support, Technician and Warehouse teams, focusing on cost control, lean methodologies, and project management.
Own Mapon’s Customer Support, Technician, and Warehouse management: strategy, budgeting, monitoring and cost-control, and analysis.
Lead a team of nearly 50 professionals across Europe, and report progress to both the company and Management Team.
Identify cost-saving opportunities while maintaining service quality.
Standardise operational processes across all global branches.
Ensure operational compliance with local and EU regulations, as well as company policies.
Improve logistics, procurement, and distribution processes, coordinating with supply chain and procurement partners.
Lead global customer support teams and improve efficiency through AI-tools and process optimisation.
Standardise technician workflows, training, and performance metrics.

Strong experience in operations management, preferably in a SaaS, telematics, logistics, or technology-driven company.
Demonstrated success with lean methodologies.
Proven experience managing multi-country or global operations.
Strong background in cost control, budgeting, and operational analytics.
Hands-on experience with warehouse and inventory management.
Experience leading customer support and field technician teams.
Excellent leadership, communication, and stakeholder management skills.
Strong analytical and problem-solving mindset.
Fluent in English; additional languages are a plus.

Health insurance (including mental health support, dental care, and massage courses)
Additional sports program or employer contributions to your 3rd pension pillar (Indexo)
Additional paid holidays, including your birthday and paid study leave
Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate
An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases
Free parking at the office
Flexible working hours — the possibility to start your workday anytime before 11:00
The opportunity to work outside Latvia for up to 90 days a year
The option to work remotely or in our cozy office in Ojāra Vācieša iela 6B, Rīga
A dedicated budget for team-building events
Referral bonus — receive a reward when you refer a candidate who successfully joins our team
Additional bonuses for special occasions and important life events
Paid participation in major sports events, such as Stirnu Buks and the Riga Marathon
Interest groups and activities within the Draugiem Group community

Head of Operations – Operacionālais vadītājs

Key skills