Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
Act as a senior advisor and escalation point for strategic French enterprise and government accounts.
Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
Participate in EMEA leadership forums and contribute to best practice development and standardization.
Monitor team performance metrics and implement continuous improvement initiatives.
Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed.
Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives.
Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.

5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
Proven leadership experience in managing technical teams and driving customer success.
Strong understanding of Veeam solutions or similar technologies.
Excellent communication and stakeholder management skills.
Fluent in French and English; experience with French enterprise or public sector clients is a plus.
Strategic thinker with a track record of influencing business outcomes and contributing to growth.
Data-driven, resilient, and collaborative with a customer-centric mindset.
Comfortable operating in a dynamic environment with evolving priorities and high accountability.

25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Mandatory public health insurance with broad medical coverage
Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
Life insurance with enhanced coverage above the Social Security ceiling
Education pension for dependent children up to age 26 if in full-time education
State and supplementary pension contributions by Veeam
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Team Leader, Technical Account Manager

Key skills