Product Analyst – Assistance Management

Role Overview

• Contract and Provider Management: Manage assistance contracts, leading negotiations for rate adjustments and renewals, and monitor compliance with SLAs and quality indicators for providers and partners.
• Performance and Frequency Management: Monitor service activations and claims data, performing analyses of frequency, severity and cost. Identify patterns, risks and opportunities, proposing corrective and preventive actions to improve efficiency and control expenses.
• Technical and Regulatory Governance: Ensure adherence to regulatory standards, contracted coverages and market practices, guaranteeing technical consistency across Auto, Life and Residential lines.
• Product and Process Evolution: Continuously review the assistance services offered, proposing improvements to rules, workflows and operating models that increase competitiveness and customer experience.
• Innovation and Digital Transformation: Research market trends and new assistance models, proposing the incorporation of digital and technological solutions that enhance the customer journey and operational efficiency.
• Integrated Portfolio Vision: Promote alignment and synergy among assistance services across different lines, ensuring consistency of practices, quality and strategic positioning.
• Internal Relationship and Influence: Serve as a technical reference for internal areas (Product, Operations, Claims, Sales, Technology), translating technical topics into structured analyses and strategic recommendations.
• Decision Support: Prepare analyses and executive reports to support leadership in defining strategies, negotiations and area direction.

Requirements

• Solid experience in insurance, with work in assistance for Auto, Life and Residential lines.
• Deep technical knowledge of regulatory standards, coverages, exclusions and market practices.
• Experience managing and negotiating contracts with service providers.
• Strong analytical skills, with experience analyzing frequency, costs and operational indicators.
• Ability to structure strategic recommendations based on data.
• Clear and assertive communication skills, with the ability to influence diverse stakeholders.
• Proactive, organized and results-oriented profile.
• Plus: Experience in digital transformation applied to assistance services.
• Experience in digital environments and/or insurers with a direct-to-consumer model.
• Knowledge of BI tools (e.g., Looker or similar).
• Experience in integrating or standardizing services across different insurance lines.

Benefits

• Work Model: Hybrid (2 days per week on-site and 3 days remote)
• Workday: 7.5 hours/day
• Employment Type: CLT (Brazilian formal employment regime)