Commercial Processes Manager

Role Overview

• Map and document the end-to-end processes of the commercial team, clearly identifying roles, responsibilities, decision points, and interactions with tools and systems.
• Analyze current workflows to detect manual, inefficient, or flawed processes, and redesign them to improve scalability, accuracy, and operational efficiency.
• Drive automation initiatives by partnering with Merchant Operations and Performance teams to reduce manual work and increase process reliability.
• Design and formalize the Sales team’s Way of Working (WoW), including routines, governance structures, operating cadences, and accountability frameworks.
• Define the dashboards required to properly oversee commercial performance, pipeline health, productivity, and operational KPIs.
• Act as the main point of contact with the Performance Team, translating business needs into clear requirements and ensuring the successful implementation of dashboards.
• Lead the implementation of new tools in collaboration with the Merchant Operations team, ensuring proper rollout, training, adoption, and continuous improvement.
• Ensure alignment between processes and systems (CRM and other tools), promoting correct usage and data integrity.
• Participate in and support high-impact strategic projects that are critical to the commercial area, contributing process design, operational structure, and execution discipline.
• Continuously identify improvement opportunities within the commercial organization and proactively propose solutions that enhance performance and visibility.

Requirements

• Education: Bachelor's degree in Business, Marketing, Data Science, or a related field.
• Experience: >8 years of experience in sales operations, retention, or account management, with at least 5 years focusing on revenue targets and team leadership.
• Analytical Skills: High proficiency in analyzing data to inform decision-making, identify trends, and drive strategic initiatives.
• Execution: Exceptional ability to “make things happen”
• Languages: Proficiency in local language and Advanced English.
• Tools: Expertise in CRM management and data visualization tools (SQL, Tableau, or PowerBI preferred).

Tech Stack

• SQL
• Tableau

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches