Key skills
CRMJiraConfluenceCommunicationAccount Management
About this role
Role Overview
- Handle and prioritize support tickets
- Escalate complex technical cases to QA/Tech, including internal follow-up until resolution
- Explain technical issues and product features clearly and persuasively in writing — in German and English
- Assist with onboarding new customers together with Key Account Management
- Prepare and provide analyses and reports on support and product topics
- Maintain and expand the knowledge base and ensure structured documentation
- Participate in internal product tests and share customer feedback with the product team
Requirements
- Ideally vocational training or a degree with a technical focus — alternatively, basic technical understanding and the motivation to grow into the role as a career changer
- Strong service orientation and communication skills, both with customers and internally
- Ability to quickly grasp new topics, close knowledge gaps independently, and proactively ask questions
- Strong prioritization skills, a structured working style, and attention to detail
- Enjoy working independently and organizing your own tasks
- Very good German and English skills
- Experience with CRM tools, Jira and Confluence is a plus but not required
Benefits
- Flexible working arrangements and a modern workplace
- Scale-up culture with stability and vision: digital, innovative, ambitious
- Flat hierarchies and fast decision-making: real scope to shape your ideas
- Personal development opportunities in a growing, future-oriented tech company
- Modern office in Hamburg: central location between the Elbe and Alster with a pleasant working atmosphere
- Health benefit: company supplemental health insurance
- Team spirit: regular events and interaction in a motivated environment
- Catering: subsidy for your daily refreshments