Quality Assurance Assessor

Role Overview

• Complete the full suite of Real-Time Audit tasks, within defined Service Levels (SLA’s) and to the agreed processes and quality standards always ensuring that associated databases are maintained for accuracy
• Ensure referred cases are communicated in a timely manner with Surveyors, Area Operations Managers and escalated to senior members of the Surveying Quality Team as appropriate
• Handle external requests, including queries, amended reports, results and month end reconciliations
• Compile SQP Phase 1 audits for field surveyors, and collating results as directed
• Fulfil general and lender-specific Report Audits and completing high risk reporting (same day), where required
• Complete daily submissions reporting to ensure that the wider business is appraised in a timely manner on performance against SLA’s and KPI’s
• Target-driven: work in an agile and flexible manner in response to changing business demands ensuring that disruption to BAU is minimised wherever possible and that service levels are met on all cases through prompt and efficient time management
• Organisation: effectively manage their own workload, ensuring that tasks with defined business service levels are prioritised accordingly, ensuring a consistent approach to tasks is always maintained
• Attention to detail: have a keen eye for detail ensuring that all audits are marked clearly and consistently in line with relevant scorecards to improve overall quality and mitigate business risk
• Communication: respond to all communication, whether verbal or written in a professional and respectful manner being customer focussed, consistent, polite, and always demonstrating a quality work ethic
• Teamworking: work as part of a team to safeguard business service levels are maintained in line with expectations and agreed parameters, working collaboratively with colleagues to share best practice and support business demand ensuring that all times outputs always align with the value

Requirements

• GCSE English Language & Maths Grade C or above (or equivalent)
• Microsoft Suite including Teams, Word, Excel and Powerpoint
• Confident user of the internet (google maps, rightmove etc.)
• Working Knowledge of Corelogic (Surveyhub technology) (Desirable)
• General knowledge of surveying/the role of a surveyor (Desirable)
• Experience working within a Quality-checking/auditor role with responsibilities
• Working in a target driven environment

Benefits

• Flexibility in working hours
• Professional development opportunities