Client Services Manager
Virginia Beach, Virginia, United States of America
Full Time
2 hours ago
No H1B
Key skills
CRMCommunicationAccount Management
About this role
Role Overview
- Serve as the primary lead for onboarding and implementation of new User Agencies
- Provide ongoing strategic support and account management to existing and prospective agencies
- Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking
- Develop and manage a structured 90-day onboarding timeline
Requirements
- Experience in onboarding and implementation within a client services environment
- Strategic support and account management skills
- Strong relationship-building capabilities with both existing and prospective User Agencies
- Proficiency in Customer Relationship Management (CRM) software
Benefits
- Comprehensive benefits package including medical, dental, vision, life, and disability
- Voluntary benefit programs (critical illness, hospital, and accident)
- Health savings and flexible spending accounts
- Retirement 401K plan
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs