Support: You assist customers with technical inquiries related to proALPHA and support them as part of maintenance services.
Analysis: Through structured initial research, you narrow down malfunctions and prepare solutions for further handling.
Configuration: You actively participate in the setup and customization of the proALPHA base system.
Collaboration: In close cooperation with colleagues, you contribute to the smooth processing of customer requests.
Infrastructure: For infrastructure-related issues, you assist with analysis, installation, and maintenance tasks in the technical environment.

Education: Enrolled student (m/f/d) in an IT-related degree program or in Industrial Engineering.
Work experience: Initial practical experience with ERP systems or in a technical IT environment.
Technical knowledge: Basic understanding of IT systems and infrastructures, and an interest in new technologies and practical IT topics.
Personal qualities: Structured and conscientious working style, high sense of responsibility, strong communication skills, and pronounced team orientation.
Language: Very good German and English skills for communication in an international environment.

PRO Flexibility: Flexible working-time models, remote work/home office.
PRO Development: Support for personal and professional development, international career opportunities, cross-group career paths, a diverse range of training offerings, and development discussions.
PRO Values: Open communication, informal culture, team spirit, respect, appreciation, and joint team and company events.
PRO Extras: Onboarding concept, Employee Assistance Service, and employee offers/benefits.

Working Student – Technical Customer Support

Key skills