Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
Supports regulatory customer and internal compliance requirements
Manages customer queries and complaints to a satisfactory resolution
Supports Account Manager in relation to contract delivery
Supports internal requirements in relation to service delivery
Manages multiple small-medium size or complexity customer accounts with minimal support
Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
Uses internal tools and systems effectively
Gathers and reviews information, trouble shoots and makes recommendations
Prepares and presents customer reports and presentations
Requires a general knowledge of the organization, products and services
Assesses needs and suggests or promotes alternative products, services and solutions
Sells or promotes products or services
Organizes customer retention and growth trend documentation

3 years of experience, ideally in Customer Service (order to cash) or Sales role
Excellent communication skills in English and Polish (written and spoken)
Knowledge of Office, especially Excel
Customer support orientation with understanding of business needs
Success
and result-oriented attitude
Ability to work independently and in teams
Having attention to and affinity with details
Organizer attitude with analytical skills and structured thinking
Capability of multitasking
Nice to have: Experience in Supply Chain and Logistics activities is an advantage
German not mandatory but will be an important advantage
Experience in Sales Force is an advantage
Basic knowledge of the mobile telecommunications industry is an advantage
Experience in working with ERP systems will be an advantage: Microsoft Dynamics AX, D365, SAP

Customer Service Support

Key skills