Sales Service Supervisor

Role Overview

• Must adhere to Nucor’s safety programs and standards.
• Demonstrate conduct consistent with Nucor’s vision and values
• Support execution of company profit goals and division operating metrics
• Collaborate with Sales and other departments to provide technical and “value-add” support to secure and retain profitable projects.
• Build and nurture relationships with key customers, builders, and contractors.
• Supervise and develop a professional team of detailers, project managers, and support staff through training, coaching, and performance management.
• Provide vision, planning, and mentorship for day-to-day operations.
• Coordinate recruiting, hiring, and onboarding of new detailing personnel.
• Manage internal team priorities in collaboration with the Sales Manager and Special Projects Coordinator.
• Assign and oversee detailing and project management workloads, ensuring timeliness, accuracy, and compliance with standards.
• Forecast backlog tons and timing; conduct capacity planning and staffing adjustments as needed.
• Manage inventory control, scheduling, and detailing throughput to align with customer demands.
• Oversee change order management, lump sum contracts, commercial review, and job tracking from award to completion.
• Ensure full documentation and root cause analysis of cost-of-quality issues (errors in fab, detailing, etc.).
• Evaluate and maximize freight efficiency and load optimization.
• Assess and adjust strategic focus based on project mix, timing, and divisional goals.
• Review and approve detailing vendor invoices and back-charge resolutions in coordination with Sales.
• Evaluate and manage commercial risk, including litigation, warranty programs, and complex project review.
• Lead Division quality initiatives and ensure adherence to CRSI standards and the Manual of Standard Practice.
• Serve as a key point of contact for audits, internal assessments, and continuous improvement initiatives.
• Recommend and implement detailing technology or process enhancements.
• Coordinate with peers to raise collective performance across departments.

Requirements

• Legally authorized to work in the United States without company sponsorship.
• Minimum of 3 years of direct experience in the metal building or rebar fabrication industry.
• Written recommendation from current Manager (approved by current GM), indicating readiness for this role.
• Demonstrated experience leading a team.
• Willing and able to travel, sometimes on short notice.
• Two-year technical degree from an accredited institution (preferred).
• Vocational certificate in CAD design/drafting or equivalent experience (preferred).
• Experience with Rebar CAD or other detailing software (preferred).
• Strong commercial and contract management background, including lump sum project oversight (preferred).

Benefits

• Medical, Dental, Vision, and Disability Insurance
• 401K and Roth accounts
• Profit sharing
• Pay-for-performance bonuses
• Paid parental leave
• Tuition reimbursement
• Stock program
• Scholarships
• Paid Vacation – 3 weeks after 1 year
• Paid Holidays – 10 per year and 1 personal day
• Company-paid life and disability insurance
• Company matching 401(k) plan
• Employee stock purchase plan – we match 10% of your purchase