Key skills
Cyber SecurityDockerKubernetesLinuxPythonServiceNowSQLTCP/IPBashCommunicationNetwork Security
About this role
Role Overview
- Provide second level support with a focus on US based customers
- Help resolve customers’ most pressing technical issues
- Apply creativity and innovative ideas to support customers
- Take ownership of customer cases and troubleshoot issues
- Support customers in making the most of our products
- Engage in projects either within/with other teams for company-wide impact
Requirements
- At least 2 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow
Tech Stack
- Cyber Security
- Docker
- Kubernetes
- Linux
- Python
- ServiceNow
- SQL
- TCP/IP
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Highly inclusive and diverse workplace