Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments.
Effective Interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
Research client requests and issues, including data and workflow analysis.
Investigate the root cause of performance issues (SQL Database or Webserver).
Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements
Lead support status meetings with clients (including international clients)
Position may require some “on call” availability

Bachelor's or master’s degree in computer science or related fields
At least 5 + years of experience in technical support and/or client management role with strong focus on software engineering, business consulting, and/or application development
Excellent debugging skills are a must.
Hands on experience with API debugging tools is a plus.
Solid NET, C#, WCF, REST API’s , Microsoft SQL Server and SQL Server Reporting Services
At least 3+ years of hands-on technical working experience to read & write complex SQL queries and stored procedures.
Hands-on experience with API’s and .Net web applications
Strong problem-solving skills
Excellent interpersonal and oral/written communications skills
Motivated by a fast-paced, team environment
Excellent analytical skills and attention to detail
Ability to work as part of a global team
Flexibility in the organization of your work, allowing you to adapt to change
Ability to be autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a team player.

Product Support Engineer – Integration AQX

Key skills