Key skills
MacOSActive DirectoryCommunication
About this role
Role Overview
- First-line support for clients across the USA and Canada.
- Handle POS systems, end-user issues, basic network troubleshooting, and Microsoft 365 administration.
- Diagnose hardware, driver, USB, network, and application-level POS issues.
- Support live retail environments where downtime is not tolerated.
- Onboard and offboard users in Microsoft 365.
- Troubleshoot Windows and macOS laptops/desktops.
- Create and manage user accounts in Active Directory.
- Identify basic network issues and escalate correctly when necessary.
- Provide clear and confident communication with clients.
Requirements
- 4-5 years of IT support experience
- Hands-on experience with POS peripherals
- Working knowledge of Microsoft 365 Admin Center
- Windows and macOS troubleshooting experience
- Basic AD and networking knowledge
- Comfortable in a fast-paced, client-facing environment.
Tech Stack
- MacOS
Benefits
- Health insurance
- Flexible work arrangements