Program Manager – Advisory Services

Role Overview

• Develop, maintain, and communicate customer-facing multi‑year security and compliance roadmaps.
• Consult with clients and Advisory leaders to align program objectives with business, security, and compliance priorities.
• Translate strategic objectives into actionable program plans, workstreams, milestones, dependencies, and KPIs.
• Identify opportunities for program expansion and continuous improvement based on evolving client needs.
• Lead recurring program governance meetings (monthly, quarterly, and as required).
• Produce and deliver executive‑level dashboards, program status reports, KPIs, risks, issues, and financial updates.
• Establish and maintain program governance frameworks, communication cadences, escalation protocols, and decision logs.
• Ensure alignment across all active workstreams, Coalfire service lines, and customer stakeholders.
• Oversee multiple concurrent projects and workstreams within the program, ensuring they stay aligned with program goals.
• Partner closely with Project Managers, Engagement Leads, and Advisory SMEs to ensure quality, consistency, and on‑time delivery.
• Coordinate staffing needs across projects by working with Resource Deployment Managers.
• Monitor program health, budget performance, scope alignment, and delivery quality across all workstreams.
• Identify cross‑project risks, resource conflicts, and dependencies; drive mitigation and resolution strategies.
• Facilitate timely escalation to Advisory leadership and client stakeholders when necessary.
• Ensure adherence to Coalfire methodologies and quality standards throughout program execution.
• Serve as the primary point of contact for senior client stakeholders across the entire program.
• Establish, manage, and communicate expectations for all program participants at every level.
• Drive a consistent, high‑quality customer experience across all touchpoints.
• Provide direction and structure to project teams, shaping how workstreams interact and deliver value.
• Promote operational excellence and offer input to enhance program and project management practices.
• Contribute to internal continuous improvement initiatives and best‑practice development for Advisory Services.
• Maintain company‑defined billable utilization targets.

Requirements

• Minimum 7 years of project or program management experience.
• Minimum 5 years in a client‑facing consulting or professional services environment.
• Proven ability to manage multi‑workstream programs with cross‑functional teams.
• Experience creating and managing customer roadmaps and long‑term governance structures.
• Strong knowledge of waterfall and agile methodologies.
• Demonstrated success managing security, compliance, cloud, or technology programs.
• Familiarity with project/program management tools such as Smartsheet or Microsoft Project.
• Exceptional communication skills, including executive presentations, editing, and customer‑facing interaction.
• Strong customer service orientation with the ability to build and maintain trusted relationships at senior levels.
• Ability to self‑direct, prioritize, and manage complex programs in a fast‑paced environment.
• Demonstrated leadership and consistent delivery of program‑level commitments and outcomes.
• Strategic thinking with the ability to translate complex requirements into actionable long‑term plans.
• Experience developing and delivering program governance structures and reporting.
• Bachelor's degree in Project Management, Business Administration, Information Security, or related discipline.
• Equivalent experience may be considered in lieu of a degree.

Tech Stack

• Cloud

Benefits

• paid parental leave
• flexible time off
• certification and training reimbursement
• digital mental health and wellbeing support membership
• comprehensive insurance options