Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence on the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports.

Experience in managing a team of work-from-home direct reports
Experience and knowledge in sales
A Bachelor’s degree
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
Strong customer-orientation when managing communications and issues
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
Must have P&C license-Commercial
Preferred-Bilingual a major plus

All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation.
Employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

Team Manager – Insurance Sales

Key skills