Responsible for the coordination and implementation of activities associated with running youth sports leagues, clinics and camps
Staff Development and Recruitment: Cultivation of former staff through strategic engagement and re-hiring of experienced personnel
Promotion and growth pathways: Managing staff advancement from one position to another
Recruiting and hiring new part-time staff across all field positions
Development and implementation of comprehensive training programs for all staff
Quality Oversight: Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/Officials
Implementation of quality standards through Senior Site Manager assessment programs
Weekend quality control monitoring and support
Customer Relations: Follow-up with parents, volunteer coaches, and participants from programs
NPS (Net Promoter Score) monitoring and improvement initiatives
Parent Coach Training & Cultivation: Implement continuous coach resource training and education. Host weekly office hours for parent coach support.
Additional duties as organization needs require: PPC phone calls in collaboration with the Admin Assistant
Assist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.

Excellent attention to detail, pattern identification and motivated to create processes that optimize and improve the way things are done
Excellent analytical skills
Associates or Bachelors Degree in Sport Management or a related field
Strong interpersonal skills and ability to communicate with all stakeholders
Self-motivated, works efficiently and meets reasonable deadlines
Able to multitask, prioritize, and manage time effectively
Enjoys a challenging, high energy and dynamic environment
Able to make professional decisions in a fast-paced environment and own results
Excellent verbal and written communication skills
Capable in both a leadership and team-player role to get the job done
Has experience playing sports and understands its potential to have a positive impact on the community if implemented correctly
Event management experience preferred
Proficiency in Microsoft Office, Gmail, Google Drive, etc

Program Manager

Key skills