Manage and maintain customer accounts and maintain a portfolio or book of business
Negotiate contracts, billing rates and execute SOWs
Identify business beyond the service line and involve other towers to engage with the client
Ultimately responsible for delivery excellence and client satisfaction while making accounts profitable

14-20 years' experience delivering large enterprise grade software implementation projects
8-10 years' experience delivering eCommerce and Digital Transformation projects
Manage multiple client accounts as a portfolio and maintain a book of business
Completely responsible for revenue generation, project financials, processing change orders and SOWs for current portfolio
Stand up project teams in different international locations and create processes and communication plans to ensure successful delivery
Work closely with the client to understand their requirements and challenges and ensure complete client satisfaction
Make presentations to executive stakeholders and Steering Committee
Work closely with different service lines to present a united front and a unified solution to the client as one Capgemini offering
Own and deliver RFPs and SOWs to get new business
Contribute to the practice by improving processes and delivery excellence
Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.
Understanding business process flows and helping identify and solve client business needs through creative solutioning
Work collaboratively with teams across the globe
Working knowledge of ERP systems and other backend systems that drive eCommerce applications

Salesforce Engagement Manager

Key skills