Execute community and stakeholder engagement activities in alignment with Serve Robotics’ public engagement strategy and business objectives
Serve as a primary on-the-ground point of contact for community meetings, ward-level engagements, regulatory hearings, and other public-facing forums
Represent Serve Robotics professionally and credibly at neighborhood meetings, civic events, and industry or community forums
Monitor and track community sentiment, local concerns, and emerging issues across Chicago neighborhoods, escalating risks and opportunities to the Public Engagement Manager and Policy team
Build and maintain relationships with key local stakeholders, including community organizations, neighborhood associations, aldermanic offices, regulators, advocacy groups, and property owners
Partner cross-functionally with Policy, Operations, Legal, Trust & Safety, and Communications to ensure consistent messaging and coordinated responses
Draft and support the development of public-facing materials such as one-pagers, talking points, presentations, public testimony, and meeting summaries
Maintain accurate records of stakeholder interactions and community activities in internal tracking tools and databases
Provide regular updates and reporting to the Public Engagement Manager on engagement activities, issues, and qualitative outcomes

4+ years of experience in community engagement, community organizing, public affairs, public relations, stakeholder management, or a related field
Bachelor’s degree or equivalent practical experience
Demonstrated ability to build trust and credibility with a wide range of community stakeholders, including elected officials’ offices and neighborhood-based organizations
Strong written, verbal, and interpersonal communication skills, including public speaking and facilitation
Experience working cross-functionally and translating community input into clear insights for internal teams
Comfort operating in dynamic, sometimes politically complex environments and responding to emerging issues in real time
Familiarity with Chicago’s civic landscape, transportation ecosystem, or urban policy environment is a plus
Willingness to travel locally and attend evening or weekend community meetings as needed

Community Engagement Lead

Key skills