Key skills
SaaSCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Build meaningful relationships with Loopio's Mid-Market customers
- Partner with the Customer Enablement Manager for seamless transitions
- Develop plans for customers that align with their long-term goals
- Increase customer adoption and produce Loopio advocates
- Collaborate with Account Management to drive growth and reduce churn
- Manage key metrics for team goals
- Measure adoption data through the Customer Health Score framework
- Champion customer insights with Product Teams
- Share Customer Success stories
Requirements
- At least 1-2 years of Account Management, Customer Success, or similar experience
- Experience in a SaaS company is a plus
- Experience writing sales proposals or responding to RFPs is a huge plus
- Impeccable written and oral communication skills
- Superb relationship-building skills
- Extremely analytical
- Highly organized
- Results-oriented
Benefits
- Health and wellness benefits
- Professional mastery allowance
- MacBook laptop
- Monthly phone and internet subsidy
- Work-from-home budget