Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.
Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience.
Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests.
Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.
Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.
Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance.
Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.
4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).
4+ years of experience in endpoint security, patching, compliance, and risk management practices.
Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.
Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.
Experience with VDI technologies, SSO, client patching tools, and core networking concepts.
Proven track record of delivering operational projects in a fast-paced, multifaceted environment.
Growth mindset with a passion for continuous learning and improvement.
Strong communication skills with the ability to deliver clear, concise, and effective messaging.
Bachelor’s degree or equivalent practical experience.

Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

Senior Systems Administrator

Key skills