Senior IT Administrator

Role Overview

• Responsible for discovering new technologies to assist the Agency in meeting its mission.
• Finding ways to increase efficiencies using existing technology.
• Designing, developing and maintaining the agency’s network, systems and SaaS applications.
• Ensuring that all assets operate at optimum performance levels and are safeguarded.
• Ensuring the security of data, voice, hardware and software, using best practices and techniques.
• Setting up and managing the Data Loss Prevention (DLP) program by creating clear rules, standard procedures, service expectations, and automating routine tasks via workflows.
• Handling security exception requests, vendor risk assessments, endpoint security products and policies, incident response, and external secure file sharing.
• Managing and supporting major SaaS platforms (e.g Microsoft Power Apps, Microsoft365, Google WorkSpace, etc).
• Monitoring the performance of Data-Driven Networks, Systems and Applications (OnPrem/ SaaS).
• Collecting and analyzing network data, using data from security tools to perform security incident forensics and root-cause analysis, and monitoring computer and device activity using data analytics to detect potential security issues.
• Managing the design, performance and improvements of the Agency’s network and communication technologies.
• Actively supporting the Agency’s strategic initiatives and contributing to organizational performance by implementing hardware, software and procedural efficiencies related to the Agency’s network.
• Managing and monitoring cyber security events pertaining to FSL’s assets (Data, Network, Systems, Applications (OnPrem/ SaaS)).
• Overseeing FSL security systems, including security camera hardware (OnPrem/ SaaS).
• Identifying training needs and providing education to both end users and IT staff on best practices that supports and strengthens the organization’s security posture.
• Managing and monitoring FSL’s Mobile Device Management (MDM) System, and deployment programs.
• Ensuring that hardware is accurately inventoried, software licenses are secured, and renewal schedules are tracked.
• Assisting IT team in the areas of desktop troubleshooting and phone support, laptop/tablet set-up, and the maintenance of equipment and license inventories.
• Providing input to the planning and development of the Agency’s annual IT budget.
• Assisting in coordinating activities related to Disaster Recovery and Business Continuity Planning.
• Anticipating and recommending projects and solutions for emerging technical concerns.
• Completing assigned projects by coordinating resources, developing timetables and working with management and users to optimize timely solutions.
• Maintaining documentation for all agency technology.
• Providing technical support as needed during evenings, weekends, and other off-hours.

Requirements

• A Bachelor’s Degree in Computer Science, Engineering, or related field is required.
• A Master’s degree and relevant professional certifications are preferred.
• At least 5 years of progressive experience that includes strong knowledge of network and system administration, communication protocols, coding languages and diagnostic tools.
• Experience in a healthcare environment is preferred.
• Demonstrated experience in SQL, Power BI, Microsoft Active Directory, and Business Continuity are required.
• Knowledge of Microsoft SharePoint, Power Platform are preferred.
• Familiarity with cloud networking concepts, including integrations, SaaS gateways, and cloud security best practices.
• Strong Scripting knowledge (e.g PowerShell) for automating routine administrative tasks.
• Advanced level skills in all Microsoft Office applications required.
• Strong ability to explain technical findings clearly and effectively to various audiences.
• Strong understanding of statistical analysis and techniques to interpret data correctly.
• Strong troubleshooting skills and the ability to work independently required.
• Strong interpersonal, team building, and verbal and written communication skills required.
• Strong ability to multitask, along with excellent judgement and problem-solving skills required.

Tech Stack

• Cloud
• Cyber Security
• SQL

Benefits

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!