Field Service Engineer, Southern California

Role Overview

• Provide on-site diagnostic and troubleshooting assistance direction to Hyundai and Genesis dealers and be instrumental in problem recognition and data collection from the field.
• Provide supporting data for Fix It Right First-Time and Total Cost of Quality goals.
• Work closely with Quality & Service Engineering, HMC, Partner Assembly Plants and other quality groups to organize & support Task Force Teams, Quality Inspections, Go and See visits and special assignments for competitor information and benchmarking.
• Provide on-site diagnostic, troubleshooting and technical assistance direction to dealers in compliance with Hyundai and Genesis repair policies and procedures.
• Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Quality & Service Engineering.
• Prepare written quality FSE reports containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions.
• Obtain incident components when requested and secure related data regarding condition.
• Forward supporting parts, subject data, and documentation to Quality & Service Engineering as quickly as possible.
• Work closely with Engineering Groups to research reported or known concerns and study the effectiveness of proposed and implemented field solutions.
• Interface with Regional DPSMs as needed to assist in improving Fix Right First-Time percentage, reduce buyback potential and identify dealer capability gaps.
• Assist the Regions with final repair attempt for Buyback prevention.
• Acquire and maintain highest achievable Master Technician status with Hyundai (Platinum Certification).
• Provide technical support to Regional Field staff, Consumer Affairs, Parts, Legal, NASO and Warranty departments as required.
• Conduct other tasks related to the Purpose of this Position as assigned.
• Help advise dealer technicians by identifying and recommending technical training that will help their development and diagnostic skills.
• Approve warranty expenditures in support of technical investigations (FTSQuest in AS400).

Requirements

• Must be a high school graduate.
• Bachelor’s degree preferred.
• Master’s degree a plus.
• Six to seven years of experience.
• Automotive Fixed Operations and Wholesale experience desirable.
• Proficient in Word, Excel, PowerPoint, Access, and Photoshop.
• Use of Hyundai & Genesis Workshop and Diagnostic Equipment.
• Excellent verbal and written communication skills.
• Proven ability to work independently in the field while interdependent on headquarters staff.
• Must be capable of multi-tasking, setting priorities and scheduling work activities with minimal supervision.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Must be a self-starter, enthusiastic, team player, committed, hardworking, honest, and effective.
• Outgoing personality works well as both a leader and a member of a team.
• Dealership experience as an ASE Master Technician preferred.
• Driver’s license and good driving record required.

Tech Stack

• Assembly
• Go

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay
• the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs