About this role
Role Overview
- Ensure a professional and warm welcome for arriving guests.
- Perform check-ins & check-outs.
- Manage the telephone switchboard and handle various administrative tasks.
- Prepare end-of-day reports, verify billing and the following day’s reservations.
- Ensure the safety and security of guests and hotel premises during the night; perform patrols if necessary.
- Handle any complaints and follow up with the relevant departments.
- Act independently and professionally in case of emergencies (technical issues).
- Inform and advise guests about cultural and tourist activities and provide restaurant recommendations.
- Coordinate with other hotel departments and relay information to the next shift.
- Present and upsell all services offered by the hotel.
- Set up breakfast according to Maison Boissière procedures.
- Proactively suggest ideas to enhance the guest experience.
- Maintain an impeccable and discreet level of service.
- Oversee the upkeep of the building and common areas in liaison with the Housekeeping teams (Executive Housekeeper, room attendants).
Requirements
- Bachelor’s degree in Hospitality (Bac +3) or at least 3 years of significant experience in front desk/reception or Night Audit.
- Cash handling and control of receipts.
- Comfortable with PMS software and office tools.
- Rigour, attention to detail and excellent ability to analyze financial discrepancies.
- Full autonomy, reliability and a strong sense of responsibility.
- Customer service orientation and the ability to handle situations calmly and professionally.
- Native/fluent French and professional English required (B2 level).
- Mandatory SSI training (fire safety system training).
Benefits
- Meal vouchers
- 50% reimbursement of public transport