Own production stability, release management, and incident response across the GTM systems stack
Lead root-cause analysis, remediation, and trend reporting to prevent repeat issues
Ensure system reliability, scalability, data integrity, and integration health
Map, document, and maintain end-to-end system workflows supporting lead-to-opportunity, deal operations, quote-to-order, renewals, and cross-functional handoffs
Translate business requirements into system designs, implementation plans, and execution roadmaps
Lead deployment of new GTM tools, enhancements, and workflow optimizations, including change management, testing, and release standards
Partner with Revenue Operations, Enablement, and Finance to define the GTM systems roadmap and manage backlog and prioritization
Manage and develop a growing team of GTM systems administrators, analysts, and developers
Set clear expectations for delivery quality, timelines, and execution standards
Manage external vendors and implementation partners, including scoping, delivery oversight, outcomes, and budget management
Partner closely with Revenue Operations to define, document, and operationalize GTM processes and business rules
Support GTM tool evaluation and procurement in partnership with Finance and GTM leadership
Work with Enablement to drive adoption of GTM tools and workflows
Serve as the primary GTM systems point of contact for Sales, Marketing, Finance, and Customer Success leadership

4–8+ years of experience owning GTM systems in a B2B SaaS environment
Hands-on leadership of Salesforce and CPQ implementations supporting quote-to-cash and renewals
Strong understanding of end-to-end GTM workflows, including lead-to-opportunity, quote-to-cash, renewals, and cross-functional handoffs
Proven ability to deliver complex system initiatives end-to-end with strong execution discipline
Experience enforcing system standards and making tradeoffs to protect stability and data integrity
Ability to manage competing priorities across stakeholders under real constraints
Experience leading GTM systems teams and external vendors with consistent, high-quality delivery
Strong communication skills with the ability to translate technical work into business impact for senior stakeholders
Nice to Have
Experience supporting system integrations, data migrations, or post-acquisition platform consolidation
Bachelor’s degree or equivalent practical experience
Salesforce certifications (Admin, Advanced Admin, CPQ)
PMP, Agile, or similar delivery certifications

Senior Manager, GTM Systems

Key skills