Support and guide clients using phone, email, and screen sharing.
Keep current on all features and functionality of WebRezPro software.
Document client interactions, issues, and resolutions accurately in Zendesk.
Work closely with Programming and Sales teams to ensure a positive client experience.
Take on additional tasks as priorities shift or business needs change.
Maintain the schedule needed to provide consistent client support.

Three (3) years customer-facing experience, ideally supporting software applications
Familiarity with property management systems is highly preferred.
Strong critical‑thinking and problem‑solving skills.
General understanding of computer systems, hardware, and networking.
Previous technical support experience is strongly preferred.
Ability to prioritize tasks and manage multiple requests in a fast‑paced environment.
Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems.
Strong work ethic and the ability to work independently in a remote setting.
Must have experience in support and/or customer relationship management.
Ability to understand the software products, including but not limited to Microsoft Office and Google Workspace.

Product Support Specialist

Key skills