CRM Lead

Role Overview

• Oversee the daily maintenance and optimisation of the CRM and Contact Centre software to ensure high uptime and data integrity.
• Lead the creation and regular updating of internal sales policy documents and standard operating procedures (SOPs).
• Manage all reporting dashboards for the Revenue Team, providing actionable insights into student pipelines and performance.
• Provide feedback and implement technical improvements to the payment journey and internal sales processes.
• Work closely with Finance and Collections to ensure data accuracy and reliable system integrations across the department.
• Manage queries related to system issues and ensure timely resolution of internal operational bottlenecks.

Requirements

• 2+ years of experience in a sales operations, account management, or business development support role.
• 1+ years of experience in CRM management and maintenance.
• Outstanding organisation and planning skills.
• High attention to detail and a strong follow-through on technical commitments.
• Excellent verbal and written communication skills.
• A demonstrated track record of meeting KPIs related to operational efficiency.
• A minimum of a matric qualification.
• A marketing, commerce, or information systems related Bachelor degree (preferred).
• 1+ year experience in an online education or technical scale-up environment (preferred).
• 1+ year experience in a project management or coordination role (preferred).
• Basic to intermediate technical skills or an understanding of coding languages (preferred).

Benefits

• Equity: As a senior leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme. The company has been approached for acquisition by a number of billion-dollar leaders in the tech education space and is backed by investors from the US, UK and South Africa, and we want you to directly share in the success of the business.
• Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.
• Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.
• Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
• Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.