Order Entry, Customer Service Representative

Role Overview

• Validates order and shipping documents for review.
• Retail Customer Service – timely and effective communication to FF sales staff and clients.
• Communicates consistently with the transportation department to track shipments and shortages.
• Verifies export files and/or research in Main Frame computer system to ensure system matches shipped orders.
• Assists with claims and researching PODs and any additional documentation.
• Supports several order entry positions.
• Covers the Front desk during absence and lunch breaks.
• Cross-train in other positions within the department.
• Other duties as assigned.

Requirements

• A High School diploma or GED required.
• 1-3 years of experience in customer service.
• Good oral and written communication skills.
• Ability to work with mathematical concepts beyond addition and subtraction.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to establish priorities and work independently with minimal guidance.
• Knowledge of most commonly used business systems and software applications in addition to Windows Office and how these systems relate to business processes.

Benefits

• MegaMex Foods is an equal opportunity employer (EOE)
• All applicants will receive fair and impartial consideration
• MegaMex Foods is a drug-free workplace