Customer Service Representative

SupportNinja is a mission-driven company dedicated to helping people live healthier and happier lives. They are seeking a Customer Service Representative to provide exceptional support to customers through various communication channels, ensuring timely resolutions to inquiries and maintaining high satisfaction levels.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and outbound calls
• Provide accurate information about products and services to help customers make informed decisions
• Resolve customer issues efficiently, ensuring timely solutions that meet or exceed expectations
• Follow up with customers to confirm concerns have been fully addressed and resolved
• Document all interactions thoroughly and accurately in the organization’s CRM system
• Adhere to company policies and procedures, maintaining compliance and consistency in every interaction
• Achieve and exceed performance targets by meeting KPIs related to customer satisfaction, response times, and resolution rates
• Engage in continuous learning through training programs and knowledge modules to stay current on products, services, and processes
• Collaborate with cross‑functional teams to resolve complex issues and improve the overall customer journey
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform additional duties as assigned, contributing to the team’s success and organizational goals

Requirements:

• At least 1 year of prior customer service experience, preferably in a call center environment
• Strong verbal and written communication abilities, with the capacity to engage customers clearly and professionally
• Comfortable using computers and a variety of software applications to manage customer interactions
• Proven ability to handle outbound calls effectively
• Prior experience with Customer Relationship Management (CRM) systems
• Experience providing support through both email and voice channels