LTSS Service Coordinator – Case Manager

Role Overview

• Conduct service coordination functions for a defined caseload
• Facilitate the Person Centered Planning process that documents the member’s preferences, needs and self-identified goals
• Conduct assessments and develop a comprehensive Person Centered Support Plan (PCSP)
• Interface with Medical Directors
• Participate in interdisciplinary care rounds
• Manage individuals' physical health (PH)/behavioral health (BH)/LTSS needs
• Document short and long-term service and support goals in collaboration with the member’s chosen care team
• Submit utilization/authorization requests to utilization management
• Report critical incidents to appropriate internal and external parties
• Assist in appeal or fair hearings, member grievances, appeals, and state audits

Requirements

• BA/BS degree
• Minimum of 2 years of experience working with a social work agency
• Specific education, years, and type of experience may be required based upon state law and contract requirements
• Bilingual in English/Spanish strongly preferred
• LTSS, case management, social work or hospital discharge planning experience preferred

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources