Support the implementation and ongoing servicing client lifecycle by leading a team of resources to provide timely and accurate completion of projects
Coordinate with clients to identify, validate, and recommend changes to process builds that improve data quality and ensure successful project outcomes
Support internal partners to build and develop coordinated processes that meet margin goals
Lead project delivery, including understanding and communicating requirements to project support team, proactively monitoring progress of projects & budgets, addressing issues and making course corrections as needed to ensure attainment of goals within the scope of the project
Understand analytical outcomes, prepare client friendly materials and communicate findings and next steps to internal and external partners
Work closely with internal partners including Operations, Implementations, Workplace Consulting, and Relationship Management team to design/obtain agreement on/develop processes that deliver integrated results where expected
Build and maintain successful relationships with clients, vendors, internal partners
Balance constant communication while delivering on responsibilities
Requirements
Bachelor's degree or equivalent experience (required)
A deep understanding of Defined Benefit plans
5-8 years in project management, consulting, total benefits outsourcing administration, and/or new business implementation
Defined Benefit implementation experience is strongly preferred
Demonstrated experience in recommending administrative, benefits process, and/or builds aligning with outsourcing product/services solutions
Capable of working with large data sets, thinking analytically, and report out status and/or story
Outstanding project management skills
Proven ability to manage various sized, client-facing program/project teams to successful completion
Strong ability to navigate and manage client and/or vendor relationships
Heavy collaboration and storytelling skills, conveying confidence in your team's end goal
Ownership of outcomes and clear communication of the status and results.
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career