Quality Program Manager

Role Overview

• Develop, implement, and oversee a quality program comprising numerous and varied client programs and internal operations
• Work closely with program managers, project teams, and other stakeholders to monitor, report, and enhance the quality of written deliverables, documents, and products
• Stand up a comprehensive QMP for an engineering consulting team consisting of 250+ technical staff, providing requisite training and outreach
• Chair a Quality Management Committee consisting of key program representatives
• Serve as a proactive and engaged quality resource for technical project teams, sharing best practices and quality resources
• Assist with efforts to leverage SharePoint library architecture and Power Automate capabilities to efficiently store, classify, and retrieve deliverable documents and associated metadata
• Identify, track, and report quality metrics across various programs
• Identify, communicate, and respond to quality-related issues in coordination with affected Project Managers, Program Managers, Group Managers, and the ERG Corporate Quality Manager
• Support the implementation of Quality Assurance Surveillance Plans (QASPs) for multiple contracts
• Assist in writing, editing, and refining progress reports and other quality-focused documentation
• Review written deliverables to ensure alignment with quality plans
• Manage the services of a dedicated copy editor to provide document reviews and technical writing training sessions for project team members
• Conduct regular audits and inspections to ensure compliance with company standards
• Drive continuous improvement initiatives to enhance quality and efficiency across all project stages
• Compose and/or review quality management sections for major contract proposals

Requirements

• Bachelor’s degree in engineering, science, business, or related discipline
• At least 8 years of quality experience, including 3 years as a Quality Program Manager
• Experience designing and implementing organizational quality programs and leading quality oversight committees
• Direct experience supporting engineering consulting services (rather than manufacturing or Information Technology)
• Demonstrated ability to collaborate and communicate effectively with diverse groups of stakeholders
• Excellent verbal/written communication, problem-solving, conflict resolution, and decision-making skills
• Familiarity with quality-assurance methodologies, tools, processes, metrics, analyses, and documentation
• Relevant certifications (e.g., Six Sigma, ISO, CQA) preferred
• Experience utilizing SharePoint, Power Automate, and the Microsoft Office suite
• Must currently hold or be able to obtain a Department of Defense Secret-level security clearance
• Must be a U.S. citizen as this position is not eligible for Limited Access Authorizations

Benefits

• health and dental insurance
• life insurance
• long-term disability
• educational benefits
• FSAs
• a generous 401k plan
• profit sharing
• an EAP
• 11-20 paid vacation days per year
• 10 paid holidays per year
• 56 hours or more of sick leave (based on the state you work in) per year