Account Director

Role Overview

• Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success.
• Identifies and secures significant growth opportunities across multiple accounts.
• Builds client loyalty by exceeding expectations and consistently delivering measurable results.
• Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration.
• Influences the development of new agency services or capabilities based on client needs and industry trends.
• Develops and communicates high-impact strategies that influence client business success at a strategic level.
• Anticipates industry shifts and positions clients to capitalize on emerging opportunities.
• Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives.
• Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving.
• Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders.
• Mentors team members on effectively positioning technical solutions to clients.
• Drives a culture of transparency and accountability in all communication and collaborative efforts.
• Represents the agency in high-stakes meetings, demonstrating exceptional communication skills.
• Develops and refines communication strategies that align with organizational goals and client success.
• Resolves complex conflicts diplomatically while maintaining strong relationships across all stakeholders.

Requirements

• 5+ years of marketing experience with at least 3 years in an agency account management role
• Bachelors degree in marketing, communications or related field
• Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
• Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations.
• A strong technical aptitude to confidently engage in conversations related to marketing and development projects.
• Experience in customer journey mapping, funnel mapping, and persona development
• Proven analytical and problem-solving skills
• Ability to analyze and inform on marketing data and make recommendations
• Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
• Proficient in writing clear, concise, detailed briefs
• Proven experience working with multiple client personalities and communicating in a timely and effective manner
• A desire to work both at a strategic level and tactically on projects and campaigns.
• Excellent decision-making skills
• Self-motivated and results-driven.

Benefits

• Health insurance
• Flexible vacation
• Flexible schedule with ½ day Fridays
• 10 company paid Holidays
• Extended Holiday Break between Christmas Eve and New Years Day
• Remote work stipend
• Paid maternity and paternity leave
• Employee and client referral bonuses
• Dedicated time for health and wellness, including group workouts and wellness bonus
• Collaborate with diverse members across teams with weekly group learning opportunities
• Epic company Christmas party
• Simple IRA Match up to 3%