Account Director – Northwest Arkansas

Role Overview

• Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success
• Identifies and secures significant growth opportunities across multiple accounts
• Builds client loyalty by exceeding expectations and consistently delivering measurable results
• Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration
• Influences the development of new agency services or capabilities based on client needs and industry trends
• Develops and communicates high-impact strategies that influence client business success at a strategic level
• Anticipates industry shifts and positions clients to capitalize on emerging opportunities
• Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives
• Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving
• Shapes the agency’s strategic approach by integrating innovative frameworks, tools, and methodologies
• Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders
• Mentors team members on effectively positioning technical solutions to clients
• Influences service offering development based on client needs and market opportunities
• Builds long-term client relationships through strategic technical solution alignment
• Drives a culture of transparency and accountability in all communication and collaborative efforts

Requirements

• 5+ years of marketing experience with at least 3 years in a agency account management role
• Bachelors degree in marketing, communications or related field
• Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
• Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations
• A strong technical aptitude to confidently engage in conversations related to marketing and development projects
• Experience in customer journey mapping, funnel mapping, and persona development
• Proven analytical and problem-solving skills
• Ability to analyze and inform on marketing data and make recommendations
• Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
• Proficient in writing clear, concise, detailed briefs
• Proven experience working with multiple client personalities and communicating timely and effective manner

Benefits

• Medical, Dental, and Life Insurance
• Flexible (self-managed) vacation
• Flexible schedule with the option for ½ day Fridays
• 10 company paid Holidays
• Extended Holiday Break: Between Christmas Eve and New Years Day
• Remote work stipend
• Ongoing learning and development opportunities
• Paid maternity and paternity leave
• Employee and client referral bonuses
• Dedicated time for your health and wellness