Practice Performance Partner

Role Overview

• Serve as the primary liaison for assigned client physician practices, managing relationships and ensuring collaboration with revenue cycle goals
• Evaluate, support, and drive the implementation of enhanced front-end processes impacting the physician revenue cycle, including patient registration, appointment scheduling, time-of-service collections, pre-authorizations and referrals, charge reconciliation, and patient engagement within physician practices
• Identify gaps in client support/performance and propose solutions to drive performance improvement
• Conduct root cause analysis and deliver actionable recommendations tailored to client needs
• Deliver educational content to practice staff based on performance insights
• Monitor client KPIs and develop status reports of Client Performance, Exceptions, and Deliverables
• Build relationships and organizational alignment, influence decisions, engage onsite operational teams, provide onsite presence and drive results
• Partner with Pre-Access and other revenue cycle teams to resolve acute issues arising from work performed within client physician practices and recommend sustainable solutions
• Facilitate client meetings to review revenue cycle operations performance and opportunities for improvement
• Maintain deep understanding of Client Delivery policies and procedures
• Lead and mentor others including other partners, practice managers, and practice staff fostering a culture of accountability, collaboration, and continuous improvement
• Delegate and oversee projects, ensuring timely execution and alignment with strategic objectives

Requirements

• 5-7 years of experience in a physician/healthcare environment
• Clear understanding of the revenue cycle operations in a physician practice
• Strong analytical skills with proficiency in data visualization and KPI reporting
• High-level communication and presentation skills
• Proficiency in Microsoft Office Suite and multiple EHR platforms
• Emotional intelligence and ability to lead through change
• Ability to travel as needed to client sites

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement