Serve as the primary liaison for assigned client physician practices, managing relationships and ensuring collaboration with revenue cycle goals
Evaluate, support, and drive the implementation of enhanced front-end processes impacting the physician revenue cycle, including patient registration, appointment scheduling, time-of-service collections, pre-authorizations and referrals, charge reconciliation, and patient engagement within physician practices
Identify gaps in client support/performance and propose solutions to drive performance improvement
Conduct root cause analysis and deliver actionable recommendations tailored to client needs
Deliver educational content to practice staff based on performance insights
Monitor client KPIs and develop status reports of Client Performance, Exceptions, and Deliverables
Build relationships and organizational alignment, influence decisions, engage onsite operational teams, provide onsite presence and drive results
Partner with Pre-Access and other revenue cycle teams to resolve acute issues arising from work performed within client physician practices and recommend sustainable solutions
Facilitate client meetings to review revenue cycle operations performance and opportunities for improvement
Maintain deep understanding of Client Delivery policies and procedures
Lead and mentor others including other partners, practice managers, and practice staff fostering a culture of accountability, collaboration, and continuous improvement
Delegate and oversee projects, ensuring timely execution and alignment with strategic objectives
Requirements
5-7 years of experience in a physician/healthcare environment
Clear understanding of the revenue cycle operations in a physician practice
Strong analytical skills with proficiency in data visualization and KPI reporting
High-level communication and presentation skills
Proficiency in Microsoft Office Suite and multiple EHR platforms
Emotional intelligence and ability to lead through change
Ability to travel as needed to client sites
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Practice Performance Partner at Ensemble Health Partners | JobVerse