Key skills
CAISaaSLeadershipCommunicationNegotiationAccount ManagementSales
About this role
Role Overview
- You lead, develop and coach the Account and Key Account teams, ensuring our customers receive excellent support and that our SaaS and AI products remain successful in the market long-term
- As the primary contact for our top customers and their C-level executives, you align activities with their long-term strategic goals and strengthen sustainable partnerships
- Drawing on your own sales experience, you identify growth opportunities, manage contract renewals and conduct negotiations at the C-level
- You develop account strategies and forecasts that unlock revenue potential and strengthen our market position
- You contribute new ideas for the structural advancement of the account management area and ensure scalable processes
Requirements
- A completed degree, preferably in business administration with a focus on law / business law or a comparable field
- Several years of leadership experience in Account Management or Key Account Management of complex SaaS and AI environments
- Very strong communication and negotiation skills with the ability to influence at C-level
- Proven track record of successful negotiations on large-scale projects, including in-depth experience and knowledge of general terms and conditions (T&Cs), SaaS contracts, etc.
- A data-driven, strategic mindset to analyze customer insights, usage metrics and market trends with focus
- Strong international orientation and willingness to travel occasionally
- Business-fluent German and English (at least C1), both written and spoken
- Nice to have: extensive sales experience with international major accounts and experience in aviation
Benefits
- Flexible working hours
- Hybrid work
- Workation
- Sabbatical
- Childcare for children under 3, including a childcare subsidy
- Urban Sports Club membership and additional health/sports offers, e.g., bike leasing
- Long-term development prospects with a variety of training and further education opportunities
- Varied, healthy and subsidized lunch in our canteen
- Large INFORM summer party, company and team outings, as well as a Christmas party