Care Delivery Telesales Agent

Role Overview

• Conduct selling activities related to inbound calls
• Convert Medicare eligible callers to patients
• Anticipate member needs and questions
• Provide guidance and stellar customer service
• Document and modify contact notes across multiple CRM systems
• Make decisions regarding own work methods
• Ensure quality and productivity standards are maintained

Requirements

• Demonstrates strong verbal communication skills
• Ability to connect meaningfully with customers
• Simplify complexity and integrate internal efforts
• Proficient in Microsoft Outlook, Word, and Excel
• Bachelor’s degree preferred
• Telephonic sales experience preferred
• Understanding of value-based primary care and/or Medicare Advantage preferred
• Bilingual in English/Spanish preferred

Benefits

• Health insurance
• Dental and vision benefits
• 401(k) retirement savings plan
• Paid time off including personal holidays and volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Bonus incentive plan