conducts selling activities related to inbound calls within a care delivery setting
responsible for converting Medicare eligible callers to patients through telephonic conversations
proactively anticipate member needs and questions in order to provide guidance and stellar customer service
effectively describes services offered and sell prospective patients on the clinical care model
documents and modifies contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients
understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
makes decisions regarding own work methods, occasionally in ambiguous situations
ensures that quality and productivity standards are maintained while working independently
follows established guidelines/procedures

Demonstrates strong verbal communication skills
Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
Simplify complexity and integrate internal efforts to deliver an optimal customer experience
Comfort working in a telephonic intensive environment
Proficient in Microsoft Outlook, Word, and Excel
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Bachelor’s degree (preferred)
Telephonic sales experience (preferred)
Understanding of value-based primary care and/or Medicare Advantage (preferred)
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

Care Delivery Telesales Agent

Key skills