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General Manager at Terry Black's Barbecue | JobVerse
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General Manager
Terry Black's Barbecue
Website
LinkedIn
General Manager
Waco, Texas, United States of America
Full Time
16 hours ago
No H1B
Apply Now
Key skills
Chef
Leadership
Communication
Collaboration
Sales
About this role
Role Overview
Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
Ensure facilities, equipment, and systems are maintained to company and safety standards
Act as the primary escalation point for operational issues and guest concerns
Recruit, hire, train, develop, and retain management and hourly teams
Establish clear expectations, accountability, and performance standards
Coach managers and key leaders through regular check-ins and performance reviews
Foster a culture of professionalism, hospitality, and teamwork across all concepts
Own P&L performance, including labor management, COGS, controllables, and profitability
Build and manage schedules aligned with business demand and labor targets
Monitor sales trends, operational metrics, and guest feedback to drive improvement
Support inventory controls, cash handling, and loss prevention practices
Ensure a seamless and elevated guest experience across all touchpoints
Lead by example on the floor, especially during peak periods
Resolve guest issues promptly and professionally
Maintain strong service pacing and flow between bowling, bar, and dining experiences
Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
Ensure proper communication and collaboration between culinary, bar, and service teams
Support specialty programming, events, and peak-period execution
Balance volume-driven service with high-touch hospitality where required
Ensure compliance with all local, state, and federal regulations
Maintain food safety, alcohol service, and workplace safety standards
Ensure required certifications (food handler, alcohol service, etc.) are current
Uphold cleanliness, organization, and inspection readiness at all times
Requirements
5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
Proven experience managing multi-revenue-stream or multi-concept operations
Strong understanding of labor management, cost controls, and P&L accountability
Experience leading both FOH and BOH teams
High level of organization, professionalism, and decision-making ability
Comfortable working nights, weekends, and holidays as business demands
Experience with bowling, entertainment venues, or hybrid hospitality concepts (preferred)
Background in bar-driven or chef-forward operations (preferred)
Experience working alongside tipped culinary or bar teams (preferred)
Familiarity with high-touch guest service environments (preferred)
Tech Stack
Chef
Apply Now
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