General Manager

Role Overview

• Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
• Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
• Ensure facilities, equipment, and systems are maintained to company and safety standards
• Act as the primary escalation point for operational issues and guest concerns
• Recruit, hire, train, develop, and retain management and hourly teams
• Establish clear expectations, accountability, and performance standards
• Coach managers and key leaders through regular check-ins and performance reviews
• Foster a culture of professionalism, hospitality, and teamwork across all concepts
• Own P&L performance, including labor management, COGS, controllables, and profitability
• Build and manage schedules aligned with business demand and labor targets
• Monitor sales trends, operational metrics, and guest feedback to drive improvement
• Support inventory controls, cash handling, and loss prevention practices
• Ensure a seamless and elevated guest experience across all touchpoints
• Lead by example on the floor, especially during peak periods
• Resolve guest issues promptly and professionally
• Maintain strong service pacing and flow between bowling, bar, and dining experiences
• Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
• Ensure proper communication and collaboration between culinary, bar, and service teams
• Support specialty programming, events, and peak-period execution
• Balance volume-driven service with high-touch hospitality where required
• Ensure compliance with all local, state, and federal regulations
• Maintain food safety, alcohol service, and workplace safety standards
• Ensure required certifications (food handler, alcohol service, etc.) are current
• Uphold cleanliness, organization, and inspection readiness at all times

Requirements

• 5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
• Proven experience managing multi-revenue-stream or multi-concept operations
• Strong understanding of labor management, cost controls, and P&L accountability
• Experience leading both FOH and BOH teams
• High level of organization, professionalism, and decision-making ability
• Comfortable working nights, weekends, and holidays as business demands
• Experience with bowling, entertainment venues, or hybrid hospitality concepts (preferred)
• Background in bar-driven or chef-forward operations (preferred)
• Experience working alongside tipped culinary or bar teams (preferred)
• Familiarity with high-touch guest service environments (preferred)

Tech Stack

• Chef