Establish and maintain rapport with top member accounts assigned through outbound calling and business reviews.
Grow segment revenue and program participation through proactive operator engagement, educating them on feature/promotion optimization, driving data connection, and encouraging actions such as reward claims or point redemptions to maximize program value.
Contact potential and existing operators to drive engagement, achieve successful member agreements, facilitate account onboarding, and ensure ongoing participation.
Attend conferences, trade shows, and industry events to represent RTS and build operator and manufacturer relationships.
Identify, qualify, and pursue high-quality operator leads and cross-brand (CIT) opportunities.
Inspire and cultivate manufacturer leads by aligning operator needs with brand programs and promotions.
Maintain and update all potential and current member/operator information in CRMs (IRIS, Salesforce) to ensure accuracy and visibility across teams.
Develop and maintain internal processes, best practices, and documented operating procedures focused on continuous improvement.
Understand our company and all verticals, the competition, and the industry; contribute to identifying and strengthening our weaknesses, while building our core values

Bachelor’s degree plus 1 year of client management, project management, marketing management, or agency strategy experience or equivalent
5+ years of sales experience required
Experience in, and a deep understanding of, the foodservice industry
Proficient with Microsoft Office 365 Suite
Preference for prior experience with Salesforce or similar CRM platforms.
Advanced communication, critical thinking, interpersonal relationship and problem-solving skills
Ability to manage multiple projects, prioritize to meet deadlines, and work independently and as part of a team
Excellent oral, written, spreadsheet and presentation communication skill
Ability to travel at least 10%+ of the time for trade shows, industry engagements and operator relations

Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
Grow with us. Enjoy strong training, development, and competitive pay.
Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

Client Manager

Key skills