Banking Relations Manager

Role Overview

• Innovation and improvement: Define payment methods and solutions that meet customer needs in alignment with Marketing and Product Strategy.
• Market analysis: Identify and assess payment solution suppliers, including banking partners, payment providers, card schemes, and SEPA scheme participants across the EMEA region.
• Vendor management: Develop and maintain strong relationships with payment providers and banking partners across EMEA, including updates of KYC, risk appetites, commercials, and other contractual conditions.
• Onboarding: Manage the full lifecycle of onboarding new payment providers and banking partners.
• Negotiations: Handle communications with banking partners, including record keeping, exchange of information, and managing authorised access.
• Performance metrics: Achieve objectives within the OKR framework and monitor payment performance metrics.
• Cross-functional collaboration: Support and collaborate in initial technical integrations and ongoing maintenance with Product and IT teams.

Requirements

• 5+ years of experience in fintech (PSP, neobanks, forex, or payment institutions).
• 2+ years of experience in a partner-facing role (e.g., partner relations, partner enablement) within fintech or B2B/B2C payment services is a strong advantage.
• Hands-on experience working with SEPA schemes (SCT/SDD) and a strong understanding of European payment infrastructure.
• Experience managing banking partnerships across the EMEA region, with solid knowledge of regulatory and compliance frameworks.
• Strong communication and relationship-building skills with the ability to present, negotiate, and collaborate effectively.
• Strong problem-solving and decision-making skills with a data-driven mindset.
• Patience, empathy, strong work ethic, and self-motivation.
• Customer-focused mindset with a drive for continuous product improvement.
• Familiarity with industry standards and ability to prepare and analyse performance reports.
• Experience supporting Product and IT teams in technical integration flows.

Benefits

• Team and Product: We are team players passionate about our product and the impact we aim to achieve.
• Growth Opportunities: Influence and shape our story while advancing your career.
• Flexibility: We value flexibility and adapt to individual needs where possible.
• Hybrid Working: We do not expect you to be in the office every day.
• Local Market Perks: Insurance coverage, local benefits, and beautiful offices.