Regional Operations Manager

Role Overview

• Managing the operational functions of a commercial fire and water clean-up and restoration in Tampa.
• Demonstrating sound knowledge in commercial restoration services such as fire, water, mold remediation and flood restoration.
• Execute and oversee projects in a completed and established time frame, scheduling of jobs, resources, and manage crews.
• Ensures productivity and coordination of all staff to meet division goals for quality, profitable operations, and client satisfaction.
• Guarantee customer’s satisfaction in all areas of restoration services performed and provides exceptional Client Services to efficiently resolve all customer complaints.
• Managing Customer and client satisfaction and representing and improving brand operations.
• Overseeing all aspects of safety and health requirements and daily production management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance.
• Ensure clear communication with entire staff, ability to manage relationships.

Requirements

• Experience in the commercial field is required.
• Xactimate experience is required.
• IICRC Certification is required.
• Must have current/valid Driver's License.
• Must be willing to travel 75%.