Acts as the primary (Tier I) People Operations contact for Team Members and managers, providing education and troubleshooting simple-to-complex issues.
Identifies and resolves trending issues by collaborating with stakeholders and documenting solutions to ensure a seamless, "enlightened" support experience.
Responsible for the day-to-day delivery of People Resources transactions maintaining employee and organization data within PR technology platforms (i.e. Workday, Paradox, etc.) ensuring efficient system alignment, data security, and Team member access.
Conducts routine and ad-hoc reports/audits of people resources data and processes to ensure integrity and accuracy.
Develops self-service reference guides, knowledge-based articles, and training materials considering the end user experience.
Supports the change management of new PR Technology enhancements and PR programs, maintaining knowledge and anticipating needs.
Supports and collaborates with People Resources program leaders (Talent Acquisition, Benefits, Compliance, Learning & Talent Development, and People Practices) offering feedback and recommendations addressing opportunities for improvement within PR systems and programs, utilizing PR technology knowledge and reporting, HR best practices, and case management sentiment of the Team Member experience.
Supports PR Technology enhancements and implementations through coordinating change management activities, process documentation, and user acceptance testing.

Degree in Human Resources, Computer Sciences, or related field (nice to have)
SHRM certification
Lean Six Sigma certification
HR/People Operations, Generalist, Coordinator, Analyst, etc. experience
Shared Services or Customer Services associate experience
Experience with CRMs, Knowledge Management, and Project Management systems, with a preference for Workday Help, Jira, and Confluence
Experience managing employee data and transactions, and pulling reports within an HRIS platform and reports; preference for Workday
Project management experience

Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities*

People Resources Operations Coordinator

Key skills