Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Act as support bridge between local customers and global support teams, Setup outbound meetings with clients to review questions and issues and coordinate product and system demos with customers
Manage sales process operations and coordinate legal/functional documentation for sales process.
Monitor performance indicators, manage sales tracking tools and report on important information
Stay up to date with new product and feature launches and suggest sales process improvements

Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
Excellent communication skills in both German, Italian and English
Understanding of legal/functional paperwork around sales processes in China
Hands on experience with ERP and CRM systems, proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Analytical and multitasking, Teamwork and motivational skill

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Associate, Sales Excellence

Key skills