The Salesforce Techno-Functional Lead owns and drives the standardization, optimization, and ongoing evolution of our Salesforce platform across multiple manufacturing business segments.
This role will serve as the primary bridge between the business and IT, ensuring Salesforce supports a consistent, scalable, and insight-driven sales and opportunity pipeline while meeting the unique needs of our manufacturing operations.
Lead the standardization of Salesforce Sales and Service Cloud across manufacturing business units.
Define and enforce common sales, opportunity, and forecasting processes.
Partner with Sales, Operations, and Finance to align on: Lead-to-opportunity processes, Opportunity stages, probabilities, and exit criteria.
Ensure Salesforce supports manufacturing sales models (direct sales, distributors, long sales cycles, engineered-to-order, etc.).
Act as a trusted advisor to business stakeholders and support change management and user adoption across sales and service teams.
Perform advanced Salesforce configuration including: Flows and automation, Objects, fields, page layouts, validation rules and approval processes, Security model (roles, profiles, permission sets).

4+ years of Salesforce required; 3+ years working directly in Sales and Service Cloud in a techno-functional role
Strong hands-on experience with Sales Cloud (required) and Service Cloud (preferred)
Proven experience supporting manufacturing or industrial organizations
Deep understanding of: Opportunity pipeline management, Forecasting and sales stages, Long or complex sales cycles
Advanced Salesforce configuration skills (Flows, security, automation)
Ability to work directly with business stakeholders and lead requirements discussions
Strong communication skills with both technical and non-technical audiences.

Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression

Salesforce Techno-Functional Lead

Key skills