Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues.
Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative.
Assist with any additional service area based on business needs or performs special projects as needed.
Answer inbound email contacts from customers.
Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries.
Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives.
Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries.
Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues.
Other duties and responsibilities as assigned.

High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred.
Minimum 1-3 years of experience in Sales Support, Sales Operations or related field.
Basic computer skills and the ability to use computers and technology for information
Excellent verbal and written communication skills.
Ability to work as a team player
Time Management skills, ability to multi-task
Organizational skills
Good customer negotiation skills
Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
Excellent communication in English (written and verbal) and interpersonal skills
Strong customer service orientation
Self-Starter Analytical
Able to succeed in an ambiguous environment

Customer Support Advisor

Key skills